Frequently Asked Questions
Everything you need to know about Velites sports gear and services.
What is the typical shipping time for Velites orders?
We process most orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you offer a warranty on high-performance equipment?
Yes, all Velites hardware and training equipment come with a one-year limited warranty against manufacturing defects to ensure you can train with total confidence.
What is your return policy for apparel and gear?
We offer a 30-day return policy. Items must be in their original, unused condition with all tags attached. Please note that for hygiene reasons, some personal protective gear cannot be returned once opened.
How do I know which size to choose for my training gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts to ensure the best fit for optimal athletic performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna for larger equipment purchases.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.